Cancel or Change Your Order
Last Updated: June 24, 2025
At Greatphil, we get it—sometimes plans shift, minds change, or typos slip through. That’s why we offer a flexible 24-hour window to cancel or modify your order—completely free of charge.
🕒 Need to Cancel or Make a Change?
No problem. Just make sure to contact us within 24 hours of placing your order. You can reach us by:
📧 Emailing us at: [email protected]
📬 Submitting a request via our Contact Us page
After that 24-hour window, your order will be routed to our production team and we’ll no longer be able to make changes or cancel it.
📍 Double-Check Your Shipping Info
Please ensure your shipping address is complete and accurate at checkout. We’re not responsible for delivery issues caused by:
- Misspelled street names
- Missing apartment or suite numbers
- Incorrect postal or zip codes
⚠️ If a package is returned due to an incorrect address, the customer may be responsible for reshipping costs.
💬 Need More Help?
We’re always happy to assist you. If you have questions about your order or need help with anything else, our Support Team is just a message away:
Customer Support Hours:
🕘 Monday to Friday | 9:00 AM – 6:30 PM (EST)
📞 Phone: +1 (251) 280-1417
📧 Email: [email protected]
We appreciate your business and thank you for shopping with Greatphil.