FAQ
Last Updated: June 24, 2025
🛒 Shopping Information
🟢 How do I find a product?
Use the search bar at the top of any page to enter keywords. You can also browse by category through the main menu.
💖 Can I save items to a wishlist?
Yes! Click the “Add to Wishlist” button on any product page. To view your saved items later, go to My Account > Wishlist.
📦 How do I know if a product is in stock?
Availability is listed on each product page:
- In stock = “Add to Cart” button visible
- Out of stock = You can sign up to be notified when it’s available again
👤 Can I check out as a guest?
Absolutely! Guest checkout is quick and secure. But if you create an account, you’ll be able to track orders, save addresses, and receive exclusive offers.
💳 Payment Information
💵 What payment methods do you accept?
We currently accept:
- Visa, Mastercard, American Express, Discover
- PayPal
- Major debit cards
🔒 Is my payment secure?
Yes. Greatphil.com uses 256-bit SSL encryption and is PCI-DSS compliant to ensure secure transmission of your card data.
🏷️ Can I use a coupon code?
Definitely. Enter your code in the “Coupon / Gift Card” field at checkout and click Apply.
❌ What happens if my payment fails?
If there’s a problem, you’ll see an error message and receive an email. Double-check your card details or try a different method. Need help? Contact us and we’ll sort it out for you.
🔁 Order Returns & Exchanges
📆 What is your return policy?
You can return most items within 180 days of delivery, as long as they’re unworn, unwashed, and in original condition with tags attached.
📨 How do I return an item?
It’s simple:
- Email [email protected] or start a request on our Contact Us page
- We’ll send you a prepaid return label with instructions
- Include the purchase confirmation email or invoice and ship it back
📬 Who pays for return shipping?
Return cost: $0.00.
🔄 Can I exchange an item?
Yes! We offer free exchanges for size or color changes on first request. Just email support with your order number and the new details. We’ll process the replacement after your original item is in transit.
For full information, see our Returns Policy and Refund Policy.
🕘 Still Need Help?
Our dedicated support team is available:
📅 Monday – Friday
🕘 9:00 AM – 6:30 PM (EST)
📧 Email: [email protected]
📞 Phone: +1 (251) 280-1417
🏢 Address: 7213 Sorrel Park Dr, Morrisville, NC, 27560, United States
Whether it’s tracking your package or finding the right size—we’re here for you.