When Do We Ship?

Order Confirmation: Orders are processed once payment is successfully received. You’ll get an order confirmation email immediately after checkout.

Support Hours: Our customer care team is available Monday–Friday, 9:00 AM–6:30 PM EST (GMT-05:00).

Cut-Off Time: Orders placed by 5:00 PM EST (GMT-05:00) on a business day are processed the same day. Orders after this cut-off, or on weekends/holidays, will be processed the next business day.

We observe all major U.S. postal holidays and do not process or ship on:

New Year’s Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Who Handles the Delivery?

We’ve partnered with trusted carriers to deliver your packages safely and efficiently:

USPS
DHL
EMS
Local postal services

Once your order ships, we’ll send you a tracking number so you can keep an eye on its journey.

How Long Will It Take?

Delivery times depend on your location and the shipping method you select at checkout. Here’s a quick breakdown:

Shipping Method	Handling Time	Transit Time	Cost	Ships On
Standard Delivery	2–5 business days	5–15 business days	$4.99	Monday to Friday
Fast Delivery	1–3 business days	5–10 business days	$24.99	Monday to Friday

Delivery time = Handling time + Transit time
Once the package is in the hands of the carrier, any delays are unfortunately out of our control.

Where Do We Ship?

We currently ship only within the continental United States.

We do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO addresses
International locations

What If I Ordered a Custom Item?

Great question!
If your order includes customization or design requests, please allow extra processing time. Design time will vary based on complexity, and we’ll notify you if more time is needed before shipping.

How Do I Track My Order?

After placing your order, you’ll receive a confirmation email.
Within 1–2 business days, you’ll get a shipping email with a tracking link.
Please allow 3–7 days for tracking information to become active. This delay is normal and due to carrier scanning time.

If your tracking hasn’t updated or your package hasn’t arrived by the expected delivery date, just reach out—we’ll help.

Please Double-Check Your Address

An accurate shipping address is key to a smooth delivery. Before you check out, make sure everything is correct. Here’s why:

We cannot reroute packages once they’re shipped.
If your address is wrong and the package is returned, it may be disposed of by the carrier.
A re-shipping fee will apply if you want it sent again.
We are not responsible for lost, stolen, or redirected parcels caused by address errors.

Need Help?

We’re here to help with anything related to shipping, tracking, or your order.

Email: [email protected]
Phone: +1 (251) 280-1417
Owner: Jerron McDowell
Business Address: 7213 Sorrel Park Dr, Morrisville, NC 27560, United States
Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST